Return & Exchange Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re dissatisfied with your bag, please review our policy below:

1. Returns

• Eligibility: Bags that remain unused and undamaged can be returned within a 30-day window from receipt.
• Process: To initiate a return, please contact our customer service with your order detail. Once your return is authorized, we will send you a shipping label.
• Condition: To be eligible for return, bags must be unused, with tags intact, and in their original packaging.

2. Exchanges

• Eligibility: If you’d like to exchange a bag for a different style, color, or size, please contact us within 30 days of receipt.
• Process: Pending availability, we will assist you with the exchange process. You may need to return the original bag before dispatching the new item.

3. Refunds

• Timing: Payment will be refunded after the returned item has been checked and approved.
• Method: The refund will be returned to the original payment source. Please allow 5-7 business days for processing.

4. Non-Returnable Items

• Customized or personalized bags.
• Bags that have been used or damaged through misuse.
• Sale or clearance items, unless defective.

5. Shipping Costs

• The customer is responsible for the shipping charges for returns unless the return is due to a defect or our error.

6. Damaged or Defective Items

• If your bag arrives damaged or defective, contact us immediately with photos for a prompt resolution.